QuickBooks

88 posts

Email Missing in Control Panel?

QuickBooks depends on email to send invoices and a host of other things. If you use Microsoft Office 2016 64 bit version, what do you do when you need to create a new Outlook profile and the email management tool in Control Panel renders an error message?

If you cannot open Mail in Control Panel, try these steps:

Remove MSO 2016 64 bit

Restart computer

Install MSO 2014 32 bit

Restart computer

Navigate to C:\Program Files (x86)\Microsoft Office\root\Office16\MLCFG32.CPL

Right click file then select “Open with Control Panel”

Do what you need to do with the Email Manager

Open Outlook

If you get the OSF-Roaming.16 message pop-up wwhen starting Outlook, close Outlook then do a Quick Repair under applications >> change, then reopen Outlook.

Laptop Monitor Docking Base Screen Resolution Problems

This time of year, we like to discuss our New Year’s resolutions. Here’s a new twist on that subject.

QuickBooks demands lots of screen real estate. You know how important screen resolution stability is to your productivity.  Unfortunately, mobility and screen resolution can often be problematic. So your computer screens suddenly become upside down with two different resolutions after an electrical issue or removal of your laptop from your docking station.

So how can your resolutions be returned to normal?

Try the process below that I use to clean up laptop monitor docking base screen resolution problems.

Shut off your laptop using shutdown and remove it from your docking base.

Turn off the power to your docking base if you have a powered docking base.

Turn off your monitor.

Turn on your laptop without connecting it to your docking base.

Fix and/or confirm your laptop’s resolution is ok.

Turn off your laptop using shutdown.

Turn on your docking base.

Turn on your monitor.

Reset the default settings on your monitor using the monitor’s configuration menu.

Attach your laptop to the docking base.

Turn on the laptop.

Give the laptop about ten minutes to find everything and complete configuration.

Your monitor should auto adjust to it’s best resolution and the laptop should retain it’s best resolution.

If your laptop is a “Domain” computer and your resolution does not reset correctly, contact your domain’s IT support folks. You may need administrator access to run through these steps and correctly reset your resolutions, provided you remember your resolutions.

Happy New Year!

Stabilize Windows 10 Updates

In earlier versions of Windows 10, selecting “Current Branch for Business” means your Windows 10 QuickBooks computer will get only updates “ready for wide spread use in businesses” postponing updates until they get more fully vetted.

The configuration, located at “Settings” >> “Update & Security” >> “Windows Update” >> “Advanced options” produces a stable operating system not prone to those Windows Upgrade mistakes that make the news occasionally. Most recently, Windows 10’s updates changes the required configuration label selection to “Semi-Annual Channel.”

When your target of operating system stability becomes mission critical, make the change. You will be glad you did.

 

Key To Successful Windows Desktop Servers

Windows Desktop Operating System Servers provide an inexpensive alternative to Windows Server Operating System Servers. Headless operation provides one of the key tenants of success.

Millions of Windows Desktop Operating System Servers exist in the wild today. Since 2001, Windows XP Pro and Embedded provided the impetus for Windows Desktop Operating System Servers development and proliferation.

I know of many Windows XP Pro video, point of sale, manufacturing and medical application servers still functional, long past XP’s announced end of life, proving the importance of  Windows Desktop Operating System Servers. Their application support remains important and relevant.

Headless operation means that the CPU (the box containing the motherboard, hard drive and power supply) boots to operational status without the presence of a monitor, keyboard or mouse. Various remote session tools like Remote Desktop Connection, VNC, RMM Desktop Support and many others provide access to the server.

Headless operation places the computer beyond everyday use as someone’s desktop computer, achieving a higher level of stability and dedication to a subset of applications required to complete work. Attach a UPS to it and put it in the data closet, then get to work.

My most current offerings focus on Windows 10 Pro Desktop Operating System Servers for legacy type applications and off domain remote desktop servers.

The Windows XP Pro upgrade path, whether to the cloud or Windows 10 Pro provides revenue streams to many technical businesses and a good living to those technical businesses’ employees.

 

High Performance QuickBooks Multi-User Environment

A QuickBooks production server provides the key to a high performance QuickBooks multi-user environment. Isolating QuickBooks company file(s) on a QuickBooks production server creates the advantage of keeping and hosting QuickBooks company files in a safe, secure and robust fashion. A QuickBooks production server prevents any damage that a compromised desktop computer can do to your company file(s).

The QuickBooks production server also performs automated tasks within QuickBooks and other “QuickBooks add on” softwares such as automated nightly offsite backups or automated order downloads from your website to QuickBooks. A QuickBooks production server can automatically keep each of your QuickBooks desktop computers updated to the latest QuickBooks version.

In some QuickBooks environments, a QuickBooks production server will host the entire QuickBooks application so that no QuickBooks software need be installed on any desktop computer.

Multi-User QuickBooks Networking Setup

Most businesses using QuickBooks have 10/100mb networks with low cost switches and uncertified data drops. Generally, they own consumer grade computers purchased from a big box store or online discounter.

I find that most client/server application problems, including QuickBooks, directly relate to businesses trying hard to save money on their computing infrastructure. Unfortunately, QuickBooks raises the bar beyond the network and computing environment that most small businesses adopt. Business must adhere to higher standards for Multi-User QuickBooks to work correctly and be productive.

In a multi-user QuickBooks environment, each computer must have a gigabit network interface, connected to a gigabit switch, using gigabit certified cables and data drops. Also, interaction between QuickBooks and each networked computer’s operating system must be configured properly for QuickBooks to perform optimally. You can accomplish effective QuickBooks networking easily.

First, install QuickBooks on a dedicated production server.

Second, connect only the QuickBooks Production Server and each computer running the installed QuickBooks application to a 1000 mb (gigabit) switch, then connect the 1000 mb (gigabit) switch to the existing 10/100 mb network, preferably at the top level switch. Your gigabit network segment for QuickBooks becomes part of the overall network, so each QuickBooks computer can reach the Internet, use business applications, share files, and print to network printers.

Need QuickBooks Support In A Non Standard Environment

You do have access to Intuit’s QuickBooks support when under correct Intuit licensing. Sometimes support proves difficult in an unsupported environment; something like QuickBooks Pro on a Windows Remote Desktop Services Server or QuickBooks on virtual machines. Intuit supports only Enterprise versions of QuickBooks on Remote Desktop Services servers and only “natively installed” non virtual QuickBooks environments.

Before you make the call, isolate the QuickBooks company file to determine the source of your problem. Install a non production copy of your version of QuickBooks on a computer that is not part of your production QuickBooks environment. Register the software with your account or phone number information.

Copy the entire production QuickBooks Company Files folder to your non production QuickBooks computer. Open the company to determine if your problem still exists. If it does not, look to your production operating system and environment to solve your problem. You may have network issues or other problems.

If your problem persists on your non production QuickBooks computer, contact support and have Intuit support resolve the problem on your non production computer. Plan ahead as you may need screen recording software if Intuit support remotely accesses your computer and speedily runs through a fix. Above all, ask questions so you clearly understand the solution. Take careful notes so that you can do the same steps to resolve the problem on your production copy of QuickBooks.

If you find yourself in a real bind, call a QuickBooks ProAdvisor certified in your version of QuickBooks. They typically have access to better support resources than consumers have access to.

QuickBooks 2017 W2 Problems

More QuickBooks 2017 W2 problems popped up again this week. If one searches QuickBooks 2017 W2 problems on Google, seems that there are too many QuickBooks printing problems, QuickBooks fails to print W2s.

My fix… Uninstall Adobe Reader. Restart the computer. Confirm Microsoft’s XPS “printer” works OK. Install the latest Adobe Reader. Confirm Adobe Reader is the default PDF viewer usually by double clicking a PDF file and successfully opening it up. Restart the computer again. Open QuickBooks and try to print a W2. Fortunately, this fix seems to work for me every time.

I hope this helps and that you have the same success fixing  QuickBooks 2017 W2 printing problems.

Versions of QuickBooks Supported on Windows 10

Got that new Windows 10 computer? Intuit supports QuickBooks with the following versions, quoted directly from Intuit’s hard to find information page.

QuickBooks 2016 R7 and later: Good news! QuickBooks 2016 R7 and later is certified to work on Windows 10! If you are using a release of 2016 earlier than R7, you will need to update to the latest release in order to be compatible with Windows 10.

QuickBooks 2015 and QuickBooks 2016 R1-R6: Based on initial testing we have not found any major issues with QuickBooks 2015. Please see our system requirements for details of what are supported operating systems. If you have deployed QuickBooks 2015 on Windows 10, make sure you have .NET Framework 3.5 enabled (it is usually disabled by default from Microsoft) to ensure the best possible experience using QuickBooks on a non-supported operating system.

Ensure .NET 3.5 is enabled for QuickBooks 2015

Open the Start menu and type Turn Windows features On or Off.

Click on Turn Windows features On or Off.

At the top, you will see an option for .NET Framework 3.5, ensure it is enabled.

If it is not enabled, click in the white check box to enable it and click Ok. Reboot your computer after it is enabled.

If it is already enabled, then click Cancel and no further action is required in this step.

QuickBooks 2014 and earlier: QuickBooks 2014 and earlier is not supported on Windows 10. Please see our system requirements for details of what are supported operating systems.

Trial QuickBooks Desktop Software

Quickbooks-2016-BoxNeed to prototype a QuickBooks production scenario, trial QuickBooks for a client or use a trial to complete a test restore from an older version of QuickBooks?

Download QuickBooks trials from https://community.intuit.com/articles/1207255-quickbooks-desktop-trial-links-us-uk-ca