More QuickBooks Shipping Manager Errors

Question: When I click OK to configure the Shipping Manager path on the network computer, it gives me the error:

Access violation at address 08928D7C in module ‘ZRUSH_~1.OCX’. Read of address 0000001C

Answer: The problem might be folder and/or database damage or permissions. You must also have at least a two user licenses version of QuickBooks. Basically, the "Shipping Manager" database needs to be in the shared company files folder. Generally, following these steps corrects the error:

1 – Restart both the host computer and the network computer

2 – On the host computer, open QuickBooks and confirm that shipping manager works (if it works, the database is not damaged) leave QuickBooks open.

3 – On the host computer, in QuickBooks, select Help and About QuickBooks. In the green window, confirm that "User Licenses" says 2 or greater. Note the license number. Leave QuickBooks open.

4 – On the network computer, open QuickBooks and confirm that the company file works on the host computer (if it works, the "Company Files" folder permissions are ok) leave QuickBooks open

5 – On the network computer, in QuickBooks, select Help and About QuickBooks. In the green window, confirm that the license number matches the license number for the host computer, confirm that "User Licenses" says 2 or greater.

6 – On the host computer, in the "Shipping Manager Settings>>Connection Settings>>Connect Via Network" box, confirm that the shipping manager database is located at "C:\Documents and Settings\All Users\Documents\Shipping Manager v4\Database.v4" (or a path other than the default). Take note of the Shipping Manager path.

7 – On the host computer, confirm that the company file is located at "C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Company Files" (or a path other than the default). Take note of the company files path.

8 – Close QuickBooks on both computers.

9 – On the host computer, open the "C:\Documents and Settings\All Users\Documents\" folder or the Shipping Manager path noted in step 6. Copy the "Shipping Manager v4" folder. Open the "C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Company Files" folder or the company files path noted in step 7. Paste the "Shipping Manager v4" folder into the "C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Company Files" folder.

10 – On the host computer, open QuickBooks. In the "Shipping Manager Settings>>Connection Settings>>Connect Via Network"box, enter the path "C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Company Files\Shipping Manager v4\Database.v4\" OK or save back to QuickBooks main screen then close QuickBooks.

11 – On the network computer, open QuickBooks, select "Shipping Manager Settings>>Connection Settings>>Connect Via Network" then enter "\\[host computer name or ip address]\SharedDocs\Intuit\QuickBooks\Company Files\Shipping Manager v4\Database.v4\" in the block. OK or save back to QuickBooks main screen.

Occasionally, I have to delete the UPS or FEDEX accounts in Shipping Manager on the network computer, then repeat 10 and 11. One can avoid all of this by using a QuickBooks Remote Application Server

QuickBooks Shipping Manager Revisited

It’s been over a year since I discussed networking QuickBooks Shipping Manager, allowing many computers to share a single shipping manager database as well as facilitating a restorable backup. Well, I’ve discovered an entirely new twist.

This escapade involves UPS settings and UPS accounts. Seems that after I moved a business from one city to another, UPS required the business to open a new shipping account and close their old shipping account. No big deal, right? Wrong, turns out to be a very big deal.

Remembering from my previous article, the default shipping manager database in a hidden folder named “Shipping Manager” in a users profile on the local computer at C:\Documents and Settings\[username]\Application Data\Intuit\ShippingManager\

Adding a new account in the UPS settings requires one to carefully confirm the network path and default label printer remains correct. Again from my previous article, \\[host ip address]\[shared company files folder]\ShippingManager\Shipping Manager v4\Database.v4

The rub comes when one fails to setup all of the QuickBooks computers and the profiles in those computers and/or each profile in a Terminal Server environment. As soon as UPS cancels the old account number, all manner of destruction is wrought upon your QuickBooks Shipping Manager environment.

In many cases, QuickBooks Shipping Manager will not start, throwing all sorts of error messages. In most cases, QuickBooks Shipping Manager reverts the path back to the default local profile. The fix, though much work, needs to occur before the old account is cancelled.

Methodically add the new UPS account to each instance of QuickBooks, in each profile carefully confirming that the network path persists in the configuration and configure the new account as the default account. Leave the old account in place within the configuration so as not to damage any history.

Again, do all of this work before the old UPS account is cancelled.

Are You Ready For QuickBooks Multi User?

Visit painlessquickbooks.com to find out.

QuickBooks Shipping Manager Networked

Looks like your shipping manager information is spread across several computers? Follow these instructions to network QuickBooks Shipping Manager for multi-user fuctionality.

Determine which QuickBooks computer contains the best shipping manager information. It may be on the main QuickBooks computer or the QuickBooks computer in the warehouse.

Locate the shipping manager database in a hidden folder named “Shipping Manager” at

C:\Documents and Settings\[username]\Application Data\Intuit\ShippingManager\

Copy the folder named “Shipping Manager” then paste into the shared company files folder.

The path to your shared company files folder should be

“\\[host ip address]\[shared company files folder]\

Go to the QuickBooks computer that contains your hosted company files. In QuickBooks, go to the File menu, click Shipping, then click UPS or FedEx Shipping Options then Settings. You may have to set up “Shipping Manager” from scratch if you have not done so yet. Select “Connection Settings” on the left side of the “Shipping Manager Settings” window. In the “Shipping Manager Database Location” block, type the path to the database;

\\[host ip address]\[shared company files folder]\ShippingManager\Shipping Manager v4\Database.v4

Configure the “Shipping Manager Settings” on each workstation the same way. In the “Shipping Manager Database Location” block, type the path to the database;

\\[host ip address]\[shared company files folder]\ShippingManager\Shipping Manager v4\Database.v4

Now, all QuickBooks workstations should be using the same shared Shipping Manager database.

If your QuickBooks resides on a Terminal Services server, configure each user to access the Shipping Manager Database from the same location; typically, the QuickBooks data folder

[data drive]:\[QuickBooks Data Folder]\ShippingManager\Shipping Manager v4\Database.v4

Are You Ready For QuickBooks Multi User?

Visit painlessquickbooks.com to find out.