Slow Hosting Poor Email End Of A Network Solutions Era

You know what they say… everything changes. And change includes Network Solutions, after undertaking a major face-lift and product reposition last year. Whatever you think of the new look, it’s a distraction at best for the difficult position I find myself in.

During the early  ’90s, I frequently completed the mail-in applications for domain names and sent them to you know who. I didn’t know that anyone else would sell me a domain name.

I bestowed accolades on Network Solutions to anyone that would listen. I certainly didn’t figure out how valuable domain names would be or how ubiquitous the Internet would become. Since that time, I’ve recommended Network Solutions to every person that’s ever discussed the Internet with me.

I’ve also constantly made a point of stressing how important one’s control over their own business domain name and hosting is to their business continuity and how important bullet proof email hosting is to the success of a company; which brings me back to my Network Solutions problem.

For many years, I’ve depended on Network Solutions to provide me with the very best email services that money can buy, but at a reasonable price. Before last Summer, I can count on one hand the number of spam emails I’ve received through Network Solutions.

I’ve even used Network Solutions to solve several non profits’ spam problems, if only for self preservation; I hated getting the calls about spam email and dealing with the damage caused by unsuspecting computer users after they’ve accidentally (or whatever) opened one of the emails.

Then last year, Network Solutions’ email abruptly changed.

Can you imagine letting a email like the obvious spam message below get through your system?

For crying out loud, it’s even got a zip file attached to it. Two years ago, I would never have received anything like this through Network Solutions email servers. Can you imagine the damage this thing could do to a typical windows computer user.

It’s time for Network Solutions to clean up their act. Add their email mess to the fact that their web hosting speed diminished from an average of 500 milliseconds to an average of 3800 milliseconds over last summer and you have a serious customer service issue. I would click, count to ten, and I might or might not see a web page in thirty seconds, one that used to render in under a second.

I’ve tried. I’ve called them. I’ve emailed them. I’ve completed their surveys. I’ve given them almost a year. But, they’ve refused to acknowledge or do anything about their problems.

So, I’m gone.

July 2010 update: I’ve moved to an excellent new web host. No more waiting, no more counting to ten and excellent speed. I would advise you to do the same. What are your experiences with Network Solutions?

4 Replies to “Slow Hosting Poor Email End Of A Network Solutions Era”

  1. Sorry to hear about your problems with NS. If I were in your shoes, I would continue to let NS host your client’s DNS and I would migrate your client’s email to Intermedia. You can sign up here. Intermedia is the best in the business. Their pricing is competitive and they will help you on-board your client.

  2. I’ve been working in IT since the early 80’s and early on had very good interactions with NS. So a week ago I recommended them to a client who needs to migrate from their current exchange host because they brought a Mac onto their network which needs to share calendars… Don’t ask Their current host can’t help them. So I called NS, I asked a lot of probing questions, and we set up accounts.

    Well, their support page for setting up Outlook seems to date from about 1986, and the settings just don’t work. I called their support line, and they said “Sorry, we don’t support Microsoft products, we just resell them”. That’s almost a direct quote. I spent a couple of hours online and am convinced it’s their SERVER settings which are wrong. There is nothing I can do from the client side to make this work.

    I recommended NS highly to this company, as I have had very good service from them early on, and now I have to go in to their office tomorrow morning and tell them I was horribly, horribly wrong. I will probably get fired.

    Thank you, Network Solutions. I will never ever in this or any other life use your services again.

  3. You’ve done a great job on your website. You certainly deserve better than NS. I’ve just completed another move off NS for a client this week.

  4. I get nothing but complaints from my users regarding the slow email service and spam galore. I, like you thought network solutions would be a great service provider. I will give them credit though, where else can you get 1000 emails, hosting of 5 domains for $375.00 lump sum for 5 years. I guess that’s the bait to get us on the hook. Every time I log on to the administration web page for our services, I have to relearn how to manage the email and other services. They inundate the user with advertising for upgrading your services to what I have to assume is their real product reserved for those who are willing to pay through the nose.

    About to leave!!!

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