New Ring-Scape Features

Make calling easier and more efficient with Ring-ScapeIf you use Ring-Scape, you will enjoy it’s new features installed during the latest 07/20/2016 automatic updates to 3.0 version 3.0.53.

Call Transfer: With this feature, a Ring-Scape 3.0 user can answer a call, and use the new transfer capabilities to quickly and efficiently transfer a call to another user. Both blind and consultative transfer are supported. This capability is available on most desk phones sold by me.

Call transfer can be executed via the new call transfer button on the top menu of Ring-Scape, or via the right mouse button drop down menu in receptionist view.

Call Monitoring: With this feature, a user can select the extensions that they want to monitor. Calls to monitored extensions will flash a different shade of blue in receptionist view, or display as a notification at the top of the screen. Monitored calls can be picked up by a simple click of the mouse.

Tel protocol support: The Telephone Link Protocol or Tel protocol provides the capability for a user to setup a link in a website, or a document that allows a call to be placed via a telephony application such as Ring-Scape. A Ring-Scape user can easily choose to associate their Ring-Scape application as the application to use when clicking on a link that uses the Tel protocol. This is done by setting the association to the protocol in the Ring-Scape Settings > General tab window.

Learn more about Ring-Scape 

Contact me about Hosted PBX phone systems with Ring-Scape.

Posted in Business Systems Support by Les Murphy. No Comments

Common HIPPA Violations – Improperly Storing Health Information

The HIPPA Help Center has an excellent series of videos on common HIPPA violations.

Contact me for assistance with encrypting data, creating policies and conducting risk analysis.

Windows 10 File History File to File Backup Hack for Disaster Recovery

File to file backup software for Windows 10 computers appear to be few and far between as well as expensive when loaded up with features one may never need. Windows 10 File History Backup was not designed as a backup in the sense of restoring data to another computer after a computer failure. However, this Windows 10 File History Backup hack, although unsupported by Microsoft, gives us folks that do not want to use pricy Internet backup or expensive backup software a viable option for emergency file recovery.

Download a PDF of Windows 10 File History File to File Backup Hack for Disaster Recovery

Windows 10 File History Backup is designed to grab earlier versions of files after one realizes they deleted a file or damaged a file in some way. Restoring a file or files is straight forward as shown below.

Select “Restore files from a current backup”

clip_image002

Then, select the folder or file(s) you need and select “Restore to original location”

clip_image004

This hack shows that Windows 10 File History Backup can also be used to recover data to another computer in an emergency. The following series of screen shots detail how this can be done.

Insert a large USB drive for use as a backup drive

clip_image006

Select “Settings”

clip_image008

Select “Update and Security”

clip_image010

Select “Backup”

clip_image012

Select “Add a drive”

clip_image014

Select your USB drive

clip_image016

Select “More options”

clip_image018

Select the timing you need under “Back up my files”

clip_image020

Select “Until space is needed” under “Keep my backups.

clip_image022

One can add or remove folders under “Back up these folders.

clip_image024

To start a backup, select “Back up now”

clip_image026

If the backup up application does not auto close, click the “X” in the top right corner

clip_image028

The backup will complete in the background. The more files you have, the longer the back will take to complete. Check status of backup by looking at “Last backup:” date and time under “Overview”

Determine a backup and drive rotation that suits your needs; perhaps alternate two drives every other day, four drives one week per month or any other combination. Your goal is to get a drive into a fireproof safe or out of your office in the glove box of your car or any other scenario that puts distance between your backup and your computer.

Check status of the current backup by looking at “Last backup:” date and time under “Overview” before you pull the plug on a usb drive.

I’ve tested many drive use scenarios with good results. A given drive can stay disconnected from a computer for a long time then once connected, can start up where it left off. Multiple drives can also be rotated for an extra level of protection.

One can manually trigger a backup anytime by selecting “Back up now” on the Back up options screen as well as learning the date and time of the last backup and space available on the drive.

Now, if you lose your computer from some unfortunate circumstance, find the latest backup usb drive and plug it into another computer.

You can easily restore files and their many older versions to another computer by browsing the drive’s “File History” folder for needed files and copying them to your new computer.

clip_image030

However, DO NOT use the “Restore files from a current backup” function on the “Backup Options” screen to restore files to another fresh Windows 10 computer and new user profile. As easy and intuitive as it looks to restore, it does not work. You will get an error message.

clip_image032

clip_image034

clip_image036

clip_image038

Remember, the proper way to restore your files to a another computer in the event of a disaster is by browsing the drive’s “File History” folder for needed files and copying them to your new computer.

%d bloggers like this: