Make The Jump From DSL or Cable to Fiber Internet Service

imagesThings have changed. Now more than ever, businesses get the need for bandwidth. What you may not know is that today, making the jump has never been easier. Forget your local telephone company or cable television provider, purchasing fiber Internet access requires an entirely different approach.

There are over 700 fiber providers in the US. Some of these companies are the business arms of residential cable and telephone companies, but most are stand alone companies with the vision to bury fiber optics in their chosen business areas. Doing business with these forward thinking companies usually requires the assistance of a third party consultant like myself to navigate the sales and delivery process. Unlike a typical cable or telephone order done online or by telephone in ten minutes, fiber orders, especially in rural areas, can take several days.

Once you get a delivery date, the cutover from DSL or cable to fiber can be very easy. Frequently, it’s only unplugging a cable from one box and plugging it into another box.

Don’t let fear of the unknown deter you from pursuing fiber Internet access. It could be as simple as contacting me.

Posted in Communications by Les Murphy. No Comments

Google Apps Account Access Temporarily Disabled

More than 22.7 million U.S. businesses are one-man or one-woman shows. Each of these tiny firms has a single owner, but no paid employees at all. The US government calls these businesses “Nonemployer” businesses.

If you are one of those 22.7 million U.S. businesses, you probably know about Google Apps for Work, the professional email, online storage, shared calendars, video meetings, voice telephone service and more, built for business, by Google.

More than 5 million businesses have gone Google. You may be a Google Apps for Work single user and account holder. If so, you need to know about Google’s account access problem.

You may have experienced or will experience in the future the dreaded “Account access temporarily disabled” message when you log in to your Google Apps for Work account. Imagine your business’ risk if you depend on all of Google Apps for Work’s services including business telephone service and you find your Google Apps for Work account arbitrarily disabled. You can be out of business in the blink of an eye.

Google’s account access problem lies in it’s “catch 22” process to re enable your account, should you find yourself out of business. It goes like this;

Upon attempting to log on to your Google account, you get Google’s version of the “Blue Screen of Death”


Account access temporarily disabled






Since you are the only administrator, you seek the “24/7 phone and email support,” that you pay $5 to $10 a month for, from the “Google Support team”


Google Support team






Google Support team contact











Unfortunately, you cannot email support because you cannot access the “Admin Console.” But, you would want to call the “Google Support team” anyway because of the urgency to re enable your Google account. So you go about the business of locating your PIN because the “Google Support team” requires your PIN in order for them to answer their telephone. But, you see a page that states, “To locate your PIN: Sign in to the Google Admin console.”


Support PIN











So now, you’re stuck. You cannot call or email the “Google Support team” without access to your disabled Google account for their email link or PIN. That’s some strange paid “24/7 phone and email support.”

Fortunately, when Google’s account access problem happened to me, I located an obscure form at that opened a support ticket. Unfortunately, 48 hours into the support request, my Google Apps for Work remains disabled.

Let me be the first to say that I like Google Apps for Work’s features and general performance. I especially like the ability to wipe a lost smartphone. I also like using Google Voice for calls using a computer headset. I’m not a Google Apps for Work reseller, but I have set up many businesses with Google Apps for Work.

But, single user Google Apps for Work accounts require a different approach. What can one do to protect one’s self from Google’s lackluster Google Apps for Work support?

  • Google Apps for Work “Nonemployer” business folks should always have two admin users in their account, with strong passwords and be well documented. The second admin user can be used to re enable the primary admin user when that user experiences “Account access temporarily disabled.”
  • Never use a Google Voice number as your primary business telephone number. If you have done that, immediately port your number out of Google Voice to a more dependable carrier, either a local telco service provider or a national VOIP provider with a demonstrated excellent support track record.
  • Back up your primary user’s email, contacts, calendars, tasks, voice calls, chats, drive and any other data you may have in Google Apps for Work. One can use Outlook sync for manual and limited backup or go the distance with backupify, the leader in Google Apps backup.

Have you been stunned by the dreaded “Account access temporarily disabled” message? If so, what was your experience?

Update 11.26.2014: The account was re enabled at 5:30am, four days after the initial disabling. Once I correct the DNS workaround that will flow my email back into the account, if will be an entire week down, a service level that I would understand for free services, but not a paid business service. Also, my android phone was rendered useless during the process because the policy app on the phone. I’m certainly glad that this was not a business related account. When a “Nonemployer” business person needs paid “24/7 phone and email support,” they deserve not to wait a week. My conclusion, I will seriously reevaluate Google Apps for Work for my businesses and will not recommend Google Apps for Work to any other “Nonemployer” business person.

Difference Between Office 2013 Suites and Office 365

2013mohbI get this question about the difference between the Office 2013 suites and Office 365 more than any other question. The main two differences have to do with “the cloud” and your ownership.

Microsoft Office is still the name Microsoft uses for its familiar productivity software. Office suites have traditionally included applications such as Word, Excel, PowerPoint, and Outlook. All Office 2013 suites include the latest versions of the applications, for use on a single PC.

Microsoft uses the name “Office 365” for products that include cloud services, such as additional SkyDrive online storage, Skype minutes for home use, Lync web conferencing or Exchange Online hosted email for businesses. Cloud services are features that are enabled over the Internet.

Some Office 365 plans also include the full-featured Office 2013 applications, which users can install across multiple computers and devices. Some Office 365 plans do not include the full-featured Office 2013 applications. Consequently, one gets stuck with limited "cloud" versions of familiar Office applications like Word and Excel.

All Office 365 products, such as Office 365 Home Premium, are paid for on a subscription basis, annually. Active subscribers will receive future rights to version upgrades as a benefit of their subscription. One pays for Office 365 every year.

Office 2013 suites require a one time payment. After payment, one owns the license to an Office 2013 product in perpetuity; in other words, forever.

I still use Office 2002, a product I paid under a hundred dollars to acquire, on some of the computers I own. But my standard, Office 2007 that I purchased one time in 2008, gets all my work done without any issues.

So, pay one time and own forever a Microsoft Office suite, preferably on DVD; or pay forever for Microsoft Office 365 adding a bit of cloud stuff, most of which one can get free already.

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